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BMW Financial Services(GB) Limited

Financial Ombudsman decision DRN5534323 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Miss T adds that she has various disabilities and a more appropriate compensation figure for the distress this has caused her is £1,000.Support for vulnerable customers

I do not consider MINI Financial Services did as much as it could have done when Miss T contacted it about the missing payment.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5534323.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.