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National Westminster Bank Plc
Financial Ombudsman decision DRN5533693 Not upheld
Not upheldoutcome, as published by the Ombudsman
£480redress stated in the decision
Thu Feb 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest accepted that it had provided incorrect information during the call, and so it offered to pay Mr B £250 as compensation for poor service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5533693.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.