National Westminster Bank Plc

Financial Ombudsman decision DRN5532698 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,020redress stated in the decision

Tue Apr 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

D represents Ms G, under an Order issued by the Court of Protection.Bereavement and power of attorney

NatWest had caused delays, and provided conflicting information.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5532698.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.