House & Home Care Limited

Financial Ombudsman decision DRN5528453 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr V wants the CCJ removed from his credit file and compensation for his loss of earningsCredit file reporting

the issues appeared to stem from an administrative error by which two of Mr V’s accounts were transferred to each other’s debt recovery companiesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5528453.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.