Barclays Bank UK PLC

Financial Ombudsman decision DRN5527270 Not upheld

Not upheldoutcome, as published by the Ombudsman

£945redress stated in the decision

Thu Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

failed to follow the correct process when it defaulted his credit cardCredit file reporting

Mr S complained to Barclaycard after it took the step of defaulting his account. Barclaycard didn’t uphold Mr S’ complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5527270.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.