HSBC Bank plc

Financial Ombudsman decision DRN5522785 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Support for vulnerable customers

In the Ombudsman’s words

the agent did not believe that she was Ms SIdentity checks and access

Ms S had mentioned that she is severely disabled and that this made it more difficultSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5522785.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.