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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN5522395 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr W complains that Volkswagen Financial Services (UK) Limited trading as Audi Finance unfairly terminated his hire purchase agreement when it fell into arrears.Treatment in financial difficulty

He wants the agreement to be reinstated and for the record of default to be removed from his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5522395.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.