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American Express Services Europe Limited
Financial Ombudsman decision DRN5520964 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
failings in the way AMEX handled Ms L’s complaint about thisComplaint handling
the service she received from both AXA and the third party insurer fell below an acceptable standardService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5520964.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.