Capital One (Europe) plc

Financial Ombudsman decision DRN5520471 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Dec 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr B complains that Capital One (Europe) Plc incorrectly applied interest to his credit card.Interest and rates

by not correctly explaining it to Mr B, it caused him confusion.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5520471.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.