National Westminster Bank Plc

Financial Ombudsman decision DRN5518834 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms A complains that National Westminster Bank Plc (“NatWest”) has not treated her fairly in that it has not agreed to allow her to repay arrears via a repayment planTreatment in financial difficulty

Ms A complains that National Westminster Bank Plc (“NatWest”) has not treated her fairly in that it has not agreed to allow her to repay arrears via a repayment plan, and has provided poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5518834.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.