Firms › BMW Financial Services(GB) Limited ›
BMW Financial Services(GB) Limited
Financial Ombudsman decision DRN5507776 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jan 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Remove any negative information recorded about the account from Miss R’s credit file from 2 May 2018 onward.Credit file reporting
It doesn't appear to accept any responsibility for its error in misinforming Miss R of the sum required to voluntarily terminate the agreement.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5507776.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.