MBNA Limited

Financial Ombudsman decision DRN5506061 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mrs W complains that MBNA Limited won’t reinstate a 0% balance transfer offer after it offered to do this.Interest and rates

When Mrs W complained, MBNA agreed that she’d been wrongly informed about the interest she’d have to pay after her original balance transfer deal ended in November 2014.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5506061.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.