Barclays Bank UK PLC

Financial Ombudsman decision DRN5503263 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,917redress stated in the decision

Sun Apr 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr W is vulnerable and as a result has a court appointed deputy to handle his financial affairsSupport for vulnerable customers

Barclays hadn’t provided an explanation for the significant delay in providing statementsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5503263.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.