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Kensington Mortgage Company Limited

Financial Ombudsman decision DRN5498381 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Bereavement and power of attorney

In the Ombudsman’s words

Kensington contacted Mr A in September 2016 to discuss the plans for repaying the mortgage by the deadline of 24 March 2017.Treatment in financial difficulty

Mr A and Mr B, in their capacity as executors of their late father’s estate, complain about Kensington Mortgage Company Limited’s poor customer service and lack of empathy when dealing with the repayment of their late father’s, Mr C’s mortgage.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5498381.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.