National Westminster Bank Plc

Financial Ombudsman decision DRN5497040 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Interest and rates

In the Ombudsman’s words

Mr S complains that he was rejected for a loan by National Westminster Bank Plc (NatWest) after being given the impression he’d been accepted.Irresponsible lending

He’s also unhappy with the interest rates applied to other loans he took out with NatWest.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5497040.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.