Sainsbury's Bank Plc

Financial Ombudsman decision DRN5493261 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Oct 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr B complains about Sainsbury’s Bank Plc’s decision not to place a default notice on his account earlier than it did.Credit file reporting

Mr B told StepChange that he had a mental health condition but that he did not tell Sainsbury’s as he thought StepChange would do that.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5493261.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.