Lloyds Bank PLC

Financial Ombudsman decision DRN5488859 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr A also complains that the bank put a default on his credit file in connection with his credit card debt.Credit file reporting

Mr A complains about Lloyds Bank PLC’s customer service. He says the bank hasn’t listened to him, hasn’t answered his correspondence, and failed to send him regular account statements.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5488859.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.