Lloyds Bank PLC

Financial Ombudsman decision DRN5486393 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Sun Jan 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr and Mrs C are represented by their son in bringing their complaint, who also acts as power of attorney for both his parents.Bereavement and power of attorney

I agree he hasn’t experienced the level of service he should expect from Lloyds, which has clearly had an impact on his parents who he’s acting for.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5486393.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.