Lloyds Bank PLC

Financial Ombudsman decision DRN5476923 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Miss M complained that Lloyds Bank PLC (“Lloyds”) mis-sold her a packaged bank account.Product mis-sold

She also said that Lloyds shouldn’t have sold her the account because her income was low – she was in receipt of carer’s allowance and income support – and she was in a vulnerable state because a close relative had died a few months earlier.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5476923.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.