National Westminster Bank Plc

Financial Ombudsman decision DRN5471844 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

She also says that the bank was slow in responding to the complaint and seeks compensation for her distress.Complaint handling

Miss C complains of the level of service provided by National Westminster Bank Plc in regard to her student account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5471844.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.