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Creation Consumer Finance Limited
Financial Ombudsman decision DRN5466822 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
the contract to buy the television was misrepresented to himProduct mis-sold
Creation apologised for the delay in dealing with Mr W’s section 75 claimComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5466822.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.