Capital One (Europe) plc

Financial Ombudsman decision DRN5461029 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Oct 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

It pointed to a default on his credit file as the reason why it wouldn’t agree to give him more credit.Credit file reporting

Mr P told us Capital One hadn’t treated him properly when dealing with his complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5461029.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.