Santander UK Plc
Financial Ombudsman decision DRN5453253 Upheld
Upheldoutcome, as published by the Ombudsman
£190redress stated in the decision
Mon Mar 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
it took around six monthsPayment delayed or failed
its service in trying to recall the money and resolve Mr L’s complaint has not been satisfactoryService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5453253.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.