Santander UK Plc
Financial Ombudsman decision DRN5442216 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
Santander should have acted positively and sympathetically when Ms F told it she was experiencing financial difficulties but it did not.Treatment in financial difficulty
Santander should have provided correct information about the direct debit mistake.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5442216.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.