Zempler Bank Limited

Financial Ombudsman decision DRN5440204 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Cashplus failed to return some of D’s money after they closed D’s business accountPayment delayed or failed

D has been inconvenienced by Cashplus’ delays and poor customer service in this matterService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5440204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.