Halifax Limited

Financial Ombudsman decision DRN5439370 Not upheld

Not upheldoutcome, as published by the Ombudsman

£993redress stated in the decision

Sat Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr K complains that because of errors by Bank of Scotland plc (trading as Halifax) when processing a payment to the Home Office his visa application was declined.Payment delayed or failed

This complaint has been complicated by Halifax initially incorrectly telling Mr K it had made an error which was why the payment was declined.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5439370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.