Barclays Bank UK PLC

Financial Ombudsman decision DRN5434235 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Mon Jan 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr J complains that Barclays Bank UK PLC (trading as Barclaycard) continued to contact him for payment after he’d reported he’d been the victim of identity theft.Identity checks and access

Barclaycard offered him £175 in compensation accepting that there had been a breakdown in communication between its fraud department and collections department.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5434235.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.