HSBC Bank plc

Financial Ombudsman decision DRN5433804 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Mr E complains that HSBC Bank Plc initially sent a cheque to his old address and then resent it to his new address, without receiving his written confirmation that this was his correct address.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5433804.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.