HSBC Bank plc

Financial Ombudsman decision DRN5432627 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sun Nov 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr S complains about what happened when he told HSBC UK Bank Plc he was having problems paying his loan.Treatment in financial difficulty

I do think HSBC has provided Mr S with poor service overall, and I think it should pay him a little more compensation because of that.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5432627.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.