Ulster Bank Ltd

Financial Ombudsman decision DRN5428899 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon May 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Ulster left the resolution to this matter open-ended. And that this was confusing and potentially misleading for Mr C.Complaint handling

Ulster accepted it didn’t cancel the cheque as it should haveService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5428899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.