Nationwide Building Society

Financial Ombudsman decision DRN5418738 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Mon Jun 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Mrs H complained to the bank about the service she had received. She was concerned that the bank had breached confidentiality, that she was given false information regarding the will and that she received insensitive service when she tried to discuss the accounts.Complaint handling

The estate of Mr A complains about the poor service received from the Nationwide Building Society and their possible breach of confidentiality during administration of the estate.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5418738.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.