Barclays Bank UK PLC

Financial Ombudsman decision DRN5412237 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

The investigator noted deficiencies in how the bank had handled Mr H’s complaint, in particular regarding the bank’s final response or the lack of one.Complaint handling

Mr H has complained about how Barclays Bank UK PLC (‘the bank’) has dealt with his requests for information made via a data subject access request.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5412237.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.