The Co-operative Bank Plc

Financial Ombudsman decision DRN5403361 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Fri Jan 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Co-op didn’t act fairly when it wrote to Mr I with a default notice in March 2018Treatment in financial difficulty

Co-op has confirmed details of the loan aren’t reported on Mr I’s credit fileCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5403361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.