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MBNA Limited
Financial Ombudsman decision DRN5402852 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mrs B complains that MBNA Limited has refused her a refund. She thinks it ought to meet her claim under Section 75 of the Consumer Credit Act 1974.Product mis-sold
She also complains it hasn’t provided the level of customer service that it should’ve done when it was dealing with her complaint, she doesn’t think the £100 it has offered for this goes far enough.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5402852.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.