Santander UK Plc
Financial Ombudsman decision DRN5398689 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jun 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
treated them unfairly at a time when they’re in financial difficultyTreatment in financial difficulty
handled their complaints in an abysmal mannerComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5398689.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.