Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN5393322 Not upheld

Not upheldoutcome, as published by the Ombudsman

£35redress stated in the decision

Mon Sep 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Identity checks and access

In the Ombudsman’s words

the £65,000 payment arrived in his account in late March, almost two months after he’d passed the identity checksPayment delayed or failed

he’d have to pass identity checks before the funds could be acceptedIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5393322.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.