Firms › Digital Finance Services UK Limited ›

Digital Finance Services UK Limited

Financial Ombudsman decision DRN5381663 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Mr K was in financial difficulty when he contacted Digital Finance and that they had a responsibility to deal with him positively and sympathetically. He said he’d seen no evidence they did.Treatment in financial difficulty

As there’s no evidence the loan was ever affordable, he thought any negative information on it should be removed from Mr K’s credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5381663.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.