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Principality Building Society
Financial Ombudsman decision DRN5381642 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Principality Building Society led them to believe that it had set up a mortgage further advance on capital and interest repayment basis, when in fact it had set it up on an interest-only basis.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5381642.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.