TSB Bank plc

Financial Ombudsman decision DRN5377425 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed Jul 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Data and privacy, Service failure

In the Ombudsman’s words

he received a letter from his former account provider about the switch, which featured another customer’s details.Data and privacy

Mr M complains about the service he received from TSB Bank plc after he asked to switch his current account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5377425.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.