Al Rayan Bank PLC
Financial Ombudsman decision DRN5354484 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Apr 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr L is complaining that Al Rayan Bank PLC delayed payment of his transfer from a savings account to his current account at another bank.Payment delayed or failed
Al Rayan has shown Mr L poor customer service which led to him suffering anxiety.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5354484.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.