Yorkshire Building Society

Financial Ombudsman decision DRN5353977 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

YBS’ policy on arrears, meaning that they wouldn’t make an arrangement with Mr H for more than three months to repay the arrears on his residential mortgage account.Treatment in financial difficulty

YBS wouldn’t consider moving the accounts to a lower rate of interest unless there had been no arrears on the accounts for six months.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5353977.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.