WDFC UK Limited

Financial Ombudsman decision DRN5348021 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mrs L complains that WDFC UK Limited (“Wonga”) continued to lend to her irresponsibly over a long period, failing throughout that time to carry out the proper credit and affordability checksIrresponsible lending

recognising in particular its failure to respond to her repeated requests for information, and also to her complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5348021.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.