Santander UK Plc
Financial Ombudsman decision DRN5345311 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Treating consumers in financial difficulties fairly means discussing with them how to help and discussing the options, such as extending the mortgage or reducing the interest rate.Treatment in financial difficulty
Mr O complains that Santander UK Plc trading as Alliance & Leicester (“A & L”) has charged him too much in interest for his mortgage and isn’t helping him. He wants a lower interest rate.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5345311.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.