Inventive Finance Limited

Financial Ombudsman decision DRN5338280 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Miss V complains that Inventive Finance Limited, trading as Ladder Loans, has not done enough to help her while she is experiencing financial difficulties.Treatment in financial difficulty

Ladder Loans made it clear to Miss V that the reduced repayments were less than she had contractually agreed to pay and that this would be reflected on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5338280.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.