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Marlin Financial Services Limited

Financial Ombudsman decision DRN5337611 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr A complains that Marlin Financial Services Limited has incorrectly reported a default on his credit file.Credit file reporting

Marlin had taken a long time to respond to Mr A’s complaint and it should pay him £100 to reflect the stress caused.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5337611.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.