Paratus AMC Limited
Financial Ombudsman decision DRN5335144 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Jun 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr S complains that Paratus AMC Limited did not treat him fairly when he was in arrears on his mortgage.Treatment in financial difficulty
Paratus noted he was vulnerable.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5335144.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.