Santander UK Plc
Financial Ombudsman decision DRN5333964 Upheld
Upheldoutcome, as published by the Ombudsman
£380redress stated in the decision
Tue Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Data and privacy, Service failure
In the Ombudsman’s words
I consider this to be a significant breach of his privacy.Data and privacy
Mr G was given mistaken advice about notifying a change of address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5333964.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.