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Shop Direct Finance Company Limited
Financial Ombudsman decision DRN5329496 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Fri Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
Miss W said that she’d made sure she paid for all BNPL items within the interest free periodInterest and rates
Shop Direct said that ... it had let Miss W down with the service it had provided in respect of her complaint due to the time it took to answer and by missing a call back.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5329496.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.