Lloyds Bank PLC

Financial Ombudsman decision DRN5316385 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Sat Dec 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed

In the Ombudsman’s words

The bank made an error in the new paperwork. This meant that whilst the money left Mr B’s account on Monday 26 March 2018, it didn’t reach the intended recipient.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5316385.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.