Ulster Bank Ltd

Financial Ombudsman decision DRN5313779 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr R complains Ulster Bank Ltd should not have allowed him to increase the overdraft on his current account and take out a personal loan whilst he was experiencing mental health problems in 2016.Irresponsible lending

Mr R complains Ulster Bank Ltd should not have allowed him to increase the overdraft on his current account and take out a personal loan whilst he was experiencing mental health problems in 2016.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN5313779.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.